Customer Relations Management

Please don’t tell me that you still use a Rolodex to store your client contact details, or worse, have bundles of business cards scattered here, there and everywhere…  You do?!  You need help – STAT!

Lucky for you we have extensive experience in Customer Relations Management (CRM) tools of all shapes and sizes.  Whether you need a simple spreadsheet or an online CRM set up, we can help:

  • Source a CRM that suits your needs;
  • Import your contacts;
  • Customise your reports;
  • Provide advice on usage;
  • Call your clients to confirm your data and fill in any missing information;
  • Enter new contacts on a regular basis;
  • Look after the ongoing maintenance of your system.

Want to set up an online CRM but not sure which one will suit your needs? Never fear, we have experience using a wide variety of systems on the market and can give you advise on what would best suit the needs of your business.


How long has it been since you sought feedback from your clients?

I’m guessing it’s been a while?  There are many ways that feedback surveys can be conducted in this day and age, whether it be via a hard copy ‘fill-in’ template in Word, a telephone interview, or (my favourite) by using one of our tried and tested online providers.  Which ever method you prefer, we can:

  • Create a ‘Customer Feedback Survey’ for your clients to complete (online or hard copy);
  • Distribute to your clients;
  • Receive responses;
  • Collate the results;
  • Prepare a summary report for you;
  • Help you to implement changes in your systems and processes based on the results.

Impressed?

Are you ready to take the plunge and start working with your very own Virtual Assistant?  We thoroughly enjoy the challenges that each new client brings and will take the time to get to know you and how you like things to be done.  Never fear, the fact that we are located in Melbourne, Australia doesn’t mean a thing!  Our systems and procedures ensure that the physical location of our clients is mostly irrelevant.  So no matter where you are based you’ll still get the highest level of business support services from us here at MJS.