We regularly receive enquiries from business owners wanting to know more about hiring a Virtual Assistant. Outlined below are the answers to the most commonly asked questions.
What is a Virtual Assistant?
A Virtual Assistant is like a PA only virtual – we are office professionals who operate from our own home-based office, not yours, providing virtual administration and secretarial support. VAs give a wide range of office based support using a variety of mediums such as email, web, mail, courier, fax, phone etc.
What are the Benefits of Using a Virtual Assistant?
No Need to Provide Office Space or Equipment: We work from our own fully equipped home office, so you don’t need to provide us with office space, phone line or computer equipment. We have the full suite of Microsoft Office software, colour printer and fax services as well as a vast array of other equipment.
No Need to Worry About Superannuation, Salaries, PAYG Tax, Holiday Pay, Sick Pay etc: A Virtual Assistant is an independant contractor whose hourly rate incorporates all of those costs.
No Paying for Non-Productive Time: With a Virtual Assistant, you only pay for the time spent on task. No time wasted on breaks or unproductive employees. You pay for and receive 100% productivity for your dollar.
No Need for Staff Training: Virtual Assistants are highly trained professionals with a commitment to furthering their education and work skills. Remember, a VA is running their own business so will always strive to be the best that they can possibly be.
Considering Hiring a Temp? Temporary staff are exactly that, temporary. Each time you need one, there is no guarantee that you will get the same person, therefore time is wasted on retraining. By using a Virtual Assistant you’ll have the same assistant every time, who will get to know your business and how you like things to be done.
Need More Flexibility? A Virtual Assistant can work outside normal business hours, some even work public holidays.
We Free Up Your Time: Outsourcing your administrative requirements frees up your time and allows you to spend more time focusing on running your business.
We are only a phone call, fax or email away!
How does it work?
Firstly, we discuss your needs and agree on a timeframe and project cost. Once this is agreed upon, we ask that you sign a Service Agreement which sets out the project details, as well as our policies and service standards. Then the assignment begins and we submit the completed work to you via your chosen delivery method, whether that be by email, fax, courier – you decide!
How do we communicate?
We can communicate with each other via phone, email, fax, traditional mail or text message – whatever you feel most comfortable with.
How do I ensure the confidentiality of my information?
We respect your privacy and will ensure that your details and information pertaining to your business are kept strictly confidential. A clause to this effect is included in our Service Agreement, which is signed by both parties prior to the commencement of any project and we will also happily sign any confidentiality/non-disclosure statements you require.
What are your payment terms?
Invoices will be issued at the completion of each job, or on a monthly basis for ongoing clients. Payment terms are strictly fourteen days from the date of invoice.
Do you guarantee your work?
We strive to provide error-free work. Typographical errors or mistakes which are clearly our fault will be corrected at no charge. Client revisions will be charged at the hourly rate applicable to the project. Final proofreading is the responsibility of the Client.
Still have questions? Please feel free to contact us at any time to discuss your requirements. We are only too happy to help!
